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Because we know what kind of fragile items we offer, we fully understand the need for good protection. We know how to wrap and ship our products so you will receive them in original condition. Even if you buy more pieces, do not worry. We just put them in a bigger box and apply more wrapping materials. We are using bubble paper, polystyrene, regular soft paper and hard cartoon boxes.
We ship via Czech Post by default. It is full insured shipping and once the parcel is dispatched we send you a tracking number.
Standard delivery time to the USA is around 14 – 21 days (you will get the package via USPS) and 7 – 14 days within the EU (you will get the package via your local delivery service). If you need faster delivery we can arrange shipping via UPS for extra shipping fee. Just ask. Final price always depends on the dimensions and weight of the package.
You will find your shipping price in the Cart before you make your final order. If you purchase items in total worth $7000 (or more) you will get standard full insured shipping with track & trace via UPS for free.
We sell vintage (second hand) items. Every item is controlled by us and the condition is usually very well preserved, if not we always truthfully describe the current condition. Just read the description and give a careful look at the picture to avoid misunderstandings. You can always ask us for anything you would like to know about the trees.
According to law in the Czech Republic (European Union) for used items is 12 months warranty if any hidden defects are revealed. We can not admit as a warranty if you damage the item in any way or if you drop and break the item.
According to law in the Czech Republic you have the right to withdraw from the purchase within 14 days. If you are not satisfied with the items contact us. Then you have to wrap it like we did and ship it back to us to the address we email you. Once we receive the items in original unbroken condition we refund you money including shipping fee. We do not refund your cost of returning the purchase.
If you get a broken item because of any transport issues, please contact us and we will solve the situation to your satisfaction.